Last updated May 10, 2025

Business Name: Windows Key Shop
Address: Lone Cypress Pl 5a, San Diego, CA 92130

1. WHAT INFORMATION DO WE COLLECT?

We collect the following personal and non-personal information:

Personal Data:
- Name, email, billing/shipping address.
- Payment details (processed securely via PayPal/Stripe; we do not store card numbers).
- Order history and license keys.
Automated Data:
- IP address, device type, browser, and usage patterns.
- Cookies and tracking data (see Section 5).

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your data to:

Fulfill Orders: Deliver software licenses and process payments.
Communicate: Send order confirmations, support replies, and policy updates.
Improve Services: Analyze traffic via Google Analytics to enhance user experience.
Market: Send promotional emails (with consent).
Comply Legally: Meet tax, fraud prevention, and regulatory obligations.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

Contractual Necessity: To fulfill orders (e.g., delivering license keys).
Consent: For marketing emails and non-essential cookies.
Legal Obligations: Tax compliance, fraud prevention.
Legitimate Interests: Improving website functionality and customer service.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We share data only when necessary with:

Payment Processors: PayPal, Stripe (to complete transactions).
Analytics Providers: Google Analytics (anonymized data only).
Legal Authorities: If required by law (e.g., court orders).
Service Providers: Email services (e.g., Mailchimp), hosting providers.
No Third-Party Sales: We never sell your data.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use:

Essential Cookies: For cart functionality and logins (e.g., WooCommerce).
Analytics Cookies: Google Analytics (to track traffic).
Marketing Cookies: Facebook Pixel (for retargeting ads).
How to Manage: Adjust browser settings or use our cookie consent tool.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

Transactional Data: 7 years (for tax compliance).
Marketing Data: Until consent is withdrawn.
Inactive Accounts: Deleted after 2 years of inactivity.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

Encryption: SSL/TLS for data transmission.
Access Controls: Limited to authorized staff.
PCI Compliance: Payment data handled by PCI-DSS compliant processors (PayPal/Stripe).
Regular Audits: Security assessments to prevent breaches.

8. DO WE COLLECT INFORMATION FROM MINORS?

No. We do not target or knowingly collect data from individuals under 18. If we discover minor data, we delete it immediately.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to:

Access/Portability: Request a copy of your data.
Correction/Deletion: Update or delete inaccurate data.
Opt-Out: Unsubscribe from marketing emails or cookie tracking.
Non-Discrimination: Exercise rights without service denial.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not alter data practices in response to DNT signals. However, you can opt out of analytics/marketing cookies via browser settings or links below:

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. Under the CCPA/CPRA, California residents can:

Request disclosure of data categories collected.
Opt out of “sales” (we do not sell data).
Delete personal data (exceptions apply for legal compliance).
Submit requests to contact@windowskeyshop.com.

12. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. Under the VCDPA, Virginia residents can:

Confirm/access data processing.
Correct inaccuracies.
Opt out of profiling/targeted ads.
Contact us at contact@windowskeyshop.com to exercise rights.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. Updates will be posted on this page with a revised Last Updated date. Material changes will be notified via email or site banner.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: contact@windowskeyshop.com
Mail: Windows Key Shop, Lone Cypress Pl 5a, San Diego, CA 92130

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Submit a request to contact@windowskeyshop.com with:

Your full name and order number.
Specific action requested (e.g., deletion).
We respond within 30 days.

Returns & Refund Policy

30-Day Money-Back Guarantee:

Eligibility: Unused, non-activated licenses with proof of purchase.
Process: Email contact@windowskeyshop.com within 30 days.
Refunds: Processed within 5–10 business days.
Exchanges: Invalid/defective keys replaced free.

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